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Not counting floors

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‎06-21-2020 04:14 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-21-2020 04:14 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

I got a new charge 2 after my previous one finally stopped working. I fully charged it and connected it to my account. Everything is fine except it won’t count floors. I tried the soft reset as well as checking the vent/sensor hole to make sure it was clear and after 2 days, nothing... I have 2 flights of stairs in my home that I use 10+ times a day...I hope we can get it going! Thank you 🙂 

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‎06-22-2020 22:06

‎06-22-2020 22:06

Hi @jana222, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before to posting over here.  Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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