Erin,
Not sure if you’re still having problems with this but here’s how I fixed mine. I had previously had a phone update which changed a few settings which in turn stopped my fitbit from mapping my runs. So here’s what you need to check..
1. Go in the fitbit app. Click on your fitbits icon in the top right hand corner. Go to activity shortcut. Click on the activity you want (in this case running) and make sure it says GPS connection is on
2. Go out of the fitbit app to your phone’s settings. Scroll down until you find the fitbit app. Click on it and check location. Fitbits will only map a run if the location setting is on “Always”. The options “Only when using app” and “never” will stop it from mapping the run.
3. In the same spot as #2, check to make sure your bluetooth sharing is on.
Having all three of these on brought my mapping runs back. Hope this helps!
