Not receiving notifications

[Jen26-]

I’m not receiving text notifications after the iOS 13 update. Still getting phone call notifications. But no longer texts. 

[AlvaroFitbit]

Hello everyone. If you are still having issues with your notifications rest assured that the team is working on this. Still you can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here and here.

Let me know how it goes.

[Alphaphiqt]

You lost me as a customer. I bought a Apple Watch.


Deborah Bridge

[Txgrneyes]

Have done all of these things multiple times. Still no go on receiving texts. Can get phone calls though.

Thanks,
Karen Rust

[Helen.E]

No it’s on the Versa Lite too so I’m guessing all will be the same. 

[AEL99]

I had the same issue. Go to settings,notifications, messages. Make sure that the show previews says "when unlocked".

[Reg1206]

I purchased a new iPhone 11 and none of the notifications are working. I have tried all the fixes and still nothing on. This has been going on since 10/04/2019. If you can fix it, you should tell us. I'm starting to shop for new smartwatch probably go new Apple watch doubt if there will be problems there

[meems]

Me too. Hope you can fix it soon

[Helen.E]

I purchased a new Versa lite but it as the same so I returned it sadly. This is not acceptable. I too am thinking of getting a Apple Watch.

Sent from my iPhone

[Helen.E]

Already done to no avail. Thanks.


Sent from my iPhone

[RainyT26]

This worked for me. Thank you!

[Reg1206]

Regina Tobias
Sent from my iPhone

[Smalers]

I had the same issue. Just followed your advice and it now works. Nice one, cheers! 👍🏼👍🏼

[Helen.E]

Has the notification problem been fixed since iPhone update?

Sent from my iPhone

[Smalers]

Not sure if it’s been fixed but I did what AEL99 suggested above and that’s
worked for me! Good luck!

[Helen.E]

Thanks I’ll give it a go. 👍

Sent from my iPhone

[meems]

Can you share what fixed it

Sent from my iPhone

[Helen.E]

It didn’t work for me. 👎

Sent from my iPhone

[dunpeal]

Same here, happening on my Samsung S8 version. No apple here and since the update I have this issue. I wish I would have not done it, this is stupid.

[Helen.E]

I was thinking the same thing. But it looks like I’m going fir an Apple Watch. More reliable.

Sent from my iPhone

[Jen26-]

Turning on the show previews when unlocked in notifications worked. I never had to do this before but it started working again.