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Not registering sleep or exercise

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My Charge 2 has stopped registering sleep and exercise - not sure why, this is the first time that I have experienced this issue

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Hi @clegs it's nice to see you again participating in our Community Forums, welcome back! It's a pleasure for me to assist you with your concern.

 

Seems odd that your Charge 2 isn't recording sleep information nor exercise activities as the way we designed it. To better assist you, I'd like to gather more information. Please answer the following:

 

Regarding sleep:

 

  1. When was the first time you experienced this?
  2. How many times/nights you didn't receive sleep information?
  3. Is your Charge 2 recording sleep data but in a simplified way? Meaning, not Sleep Stages?
  4. Your device is not recording sleep information at all?

 

In regards your exercise:

 

  1. Which exercise activity was not recorded?
  2. You track your activity directly from the exercise shortcuts on your Charge 2?
  3. Do you use the auto-recognition feature of SmartTrack to track the exercise?
  4. When was the first time this occurred?

 

To learn more about sleep and activity, please check: How do I track my sleep with my Fitbit device? and How do I track my workouts with my Fitbit device?.

 

Looking forward to your answers, let me know if you have any additional questions.

 

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My Charge 2 won’t always count a day where I met all my goals as a “Met Your Goal Days” for the week. It shows on the individual day but, on the dashboard and in the “Goal Days” it doesn’t show. How do I fix this? It only happens randomly for no apparent reason.

 

Thank you,

Brad

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