07-09-2019
16:24
- last edited on
09-08-2020
14:54
by
MatthewFitbit
07-09-2019
16:24
- last edited on
09-08-2020
14:54
by
MatthewFitbit
My Charge 2 has stopped registering sleep and exercise - not sure why, this is the first time that I have experienced this issue
07-10-2019 12:22
07-10-2019 12:22
Hi @clegs it's nice to see you again participating in our Community Forums, welcome back! It's a pleasure for me to assist you with your concern.
Seems odd that your Charge 2 isn't recording sleep information nor exercise activities as the way we designed it. To better assist you, I'd like to gather more information. Please answer the following:
Regarding sleep:
In regards your exercise:
To learn more about sleep and activity, please check: How do I track my sleep with my Fitbit device? and How do I track my workouts with my Fitbit device?.
Looking forward to your answers, let me know if you have any additional questions.
07-10-2019 19:11
07-10-2019 19:11
My Charge 2 won’t always count a day where I met all my goals as a “Met Your Goal Days” for the week. It shows on the individual day but, on the dashboard and in the “Goal Days” it doesn’t show. How do I fix this? It only happens randomly for no apparent reason.
Thank you,
Brad