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Not tracking heart rate or sleep pattern

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‎05-14-2019 04:12 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-14-2019 04:12 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

My charge 2 no longer tracks my heart rate or records my sleep pattern.

 

I have restarted my fitbit and nothing has worked.

 

Help??

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2 REPLIES 2

‎05-15-2019 10:12

‎05-15-2019 10:12

@Flynners Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your heart rate and sleep data. 

 

For heart rate I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.

 

Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

 

Let me know how it goes.

Alvaro | Community Moderator

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‎05-20-2019 01:32

In response to AlvaroFitbit

‎05-20-2019 01:32

Ya none of those worked. I had to contact support and get them to look at it.

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