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Not tracking steps or stairs correctly

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‎03-12-2019 06:28 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎03-12-2019 06:28 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

My Fitbit is not tracking my steps or stair climbing correctly.   I'm so tired of this.  I climb the same 15 stairs every day and it only records about half of them.  I've started wearing it on my ankle.  It's gotten better, but it's still not tracking properly.  

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‎03-12-2019 13:44

‎03-12-2019 13:44

Welcome to the forums!

 

You must go up 10 feet in elevation for it to count as a floor. You can not stop along the way either or it will not count. Also carrying things in your arms it will not count floors

 

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Wendy | CA | Moto G6 Android

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