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Pairing does not succeed

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‎08-11-2019 13:11 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-11-2019 13:11 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

My replacement Charge 2 is recognised but it won't pair. I have done all what is given as solutions but it will not pair. So it doesnot work!

The App I have installed on My telephone Sony Z3 Compact.

What do I have to do?

Thanks in advance.

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5 REPLIES 5

‎08-12-2019 12:43 - last edited on ‎06-24-2025 06:00 by Fitbit Moderator

‎08-12-2019 12:43 - last edited on ‎06-24-2025 06:00 by Fitbit Moderator

@Baavel, welcome to the Fitbit Community! It's great to have you here!

Let me help you with setting up your Charge 2. Try refreshing the link between your phone and your tracker by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-12-2019 16:34

In response to AlvaroFitbit

‎08-12-2019 16:34

L.S.,

Thanks for the suggested solutions. I have all tried that, so today I phoned the helpdesk. After another few suggestiones: I will become a new one.
It wasnot possible to pair it.

Greetings, @Baavel
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‎08-12-2019 17:59

‎08-12-2019 17:59

This is same issue I have. I have galaxy 9+. It recognizes the device but it will not pair. When I get to the pair page, I see 4 empty boxes.

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‎08-12-2019 18:01

In response to Cameila

‎08-12-2019 18:01

I have also turned off bluetooth and back on. Restarted the device. Uninstalled the app and reinstalled. Updated software on my phone. Still it will not work.

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‎08-12-2019 21:09

In response to Cameila

‎08-12-2019 21:09

its the same issue here. tried all the options.stil wont pair. samsung galaxy A70.

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