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Pairing problems

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‎08-14-2019 18:59 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-14-2019 18:59 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Hi everyone i need advice on what to do. 

 

I have bought a charge 2 off someone and im having problems pairing it. It allows me to see the fitbit to get the code but when it goes to pair it takes a while and then just times out saying it was unsuccessful. 

 

Im unsure what to do

Any suggestions? 

Tried to do it several times and im stuck 

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‎08-15-2019 01:21

‎08-15-2019 01:21

Is the person you bought it from still around? If so, in their phone's bluetooth settings, remove or "forget" any link to the fitbit as this could be blocking connection to your phone.

 

Have you checked that your phone works with fitbit at www.fitbit.com/devices ?

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