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Paying for updates

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‎10-27-2019 03:45 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎10-27-2019 03:45 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

My husband bought my Fitbit several months ago .. one morning I attempted to check my sleep and there was nothing there.  It wouldn't sync with my android phone.  I received an email stating I would have to pay $10/mo or $89/yr for the updates.  I paid the yearly fee and now I'm wondering if I've been scammed.  I'm currently watching a tv commercial for Fitbit Versa 2 and the representative is saying you automatically receive updates.  Has anyone else have to pay?  

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‎10-27-2019 07:34

‎10-27-2019 07:34

On my 3rd different Fitbit and I have never had to pay for any updates.  Not sure what is going on with being requested to pay for your updates, but it sounds like a scam.  ☹️

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‎10-27-2019 13:34

‎10-27-2019 13:34

Granny, contact Customer Support.

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