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Reminder to move

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‎11-18-2023 03:57 - last edited on ‎11-22-2023 10:23 by Fitbit Moderator

‎11-18-2023 03:57 - last edited on ‎11-22-2023 10:23 by Fitbit Moderator

Reminders to move hasn't been working for a while. Looking at help it talks about turning the toggle on and off but I can't even fibnd the toggle now. I have just tried reinstalling but no change. Any ideas please 

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4 REPLIES 4

‎11-19-2023 18:03

‎11-19-2023 18:03

@Lorraine111from the "Today" screen in the Fitbit app, tap on your device icon in the upper left. Tap on your device in the next screen and then scroll down until you see  "Reminders to Move". Select that and verify that everything there is correct and that it is toggled on. This is where you toggle on and off, if you want to give that a try. 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


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‎11-21-2023 10:03 - last edited on ‎11-22-2023 10:25 by Fitbit Moderator

‎11-21-2023 10:03 - last edited on ‎11-22-2023 10:25 by Fitbit Moderator

Hi - no can't find where it is. I have gone into everything I can. You say go into 'today' but that is a static word that does not do anything. 

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My profile pic has also disappeared. I have again tried deleting app, turning phone off and on and reinstalling but no change.  Why has this changed recently? 

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Not sure if you will see my reply earlier but profile pic has also disappeared. Tried uninstalling app, restarting phone and reinstalling app but no change. This is very frustrating 

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‎11-22-2023 10:50

In response to Lorraine111

‎11-22-2023 10:50

Hi @Lorraine111 It's good to see you participating in the community.

Thank you for sharing the inquiry regarding notifications and for trying to fix it on your own. 

This sounds like the Do Not Disturb Mode or the Sleep Mode (Quiet Modes) could be turned on in your quick settings, since both of these options prevent the device from receiving notifications, reminders to move or celebrations. If you haven't done so already, please make sure these feature are disabled in your settings. 

In addition, I suggest restarting your Fitbit device by following these steps. 

In none of the above works, please try setting up your Charge 4 as a new device in your account if you're still having the same problem. Then repeat the restart procedure and set up notifications to check if they're working properly.

Thanks @alexthecat for taking the time to help.

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‎11-22-2023 12:21

In response to ManuFitbit

‎11-22-2023 12:21

Thanks. I am missing my profile, that might be why I can't see what I
should as well. I will try resetting via computer port tomorrow and revert
back thereafter.
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