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Reocurring App login issues

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‎07-16-2019 23:02 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

‎07-16-2019 23:02 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

Good morning all, hope someone can give me a hand here!

 

Since three days ago I am not able to login to the android fitbit app. It just doesn't recognize my email and password which are correct. I can login to the website app through facebook and noticed that my email address is changed!!! the settings dont allow me to change the password email so I'm stuck. I've seen many many such issues but not one mentioning that your credentials changed!!  beware there might be hacking going around.

 

@Fitbit  as I have not received a response yet through other means, can you grant me access to my account again please? 

 

regards.

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‎07-26-2019 07:09

In response to GraceGFitbit

‎07-26-2019 07:09

Hi Grace,

 

Sorry to persist, I still do not have a solution I'm afraid. I have been approached by a different department but haven't heard back.

 

I simply need new login details to my account (I can access through facebook but not the mobile app). Its been around two weeks now, I'm training for a competition without being able to make use of the application.

 

I'd appreciate a solution please.

 

Thank you,

 

Adrian Castillo

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5 REPLIES 5

‎07-17-2019 01:54

‎07-17-2019 01:54

Hi @Adribombadri  I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-17-2019 03:29

In response to NellyG

‎07-17-2019 03:29

Thank you Nelly 🙂

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‎07-17-2019 09:24

In response to Adribombadri

‎07-17-2019 09:24

Hey @Adribombadri, welcome to the Fitbit Community. Thanks for posting your inquiry here.

 

Many thanks for pointing this out @NellyG.

 

I've created a Support Case on your behalf, you should soon receive an email from Customer Support at the email you used to register with the Community forums.

 

Sorry for any inconvenience caused. Please let us know if there's anything we may do to assist you in the meantime. Cat Happy

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
Best Answer

‎07-26-2019 07:09

In response to GraceGFitbit

‎07-26-2019 07:09

Hi Grace,

 

Sorry to persist, I still do not have a solution I'm afraid. I have been approached by a different department but haven't heard back.

 

I simply need new login details to my account (I can access through facebook but not the mobile app). Its been around two weeks now, I'm training for a competition without being able to make use of the application.

 

I'd appreciate a solution please.

 

Thank you,

 

Adrian Castillo

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‎03-29-2020 21:32

‎03-29-2020 21:32

Android app works perfectly fine yesterday and this morning. Now I'm unable to login. I'm able to login to Fitbit dashboard using a browser though. Logging in to the Android app, it throws "Invalid email or password" error. Trying to reset my password, it throws "Network operation failed. Fitbit.com is unavailable. Please try again later." Internet connection at home is fine. Clearing app data didn't help.


Fitbit Android app version: 3.17

Anyone else encountering the same issue? I've reached out to Fitbit support, but I'm sure that they won't be able to get back to me soon.

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