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Reversed numbers on Charge 2 screen

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‎07-05-2019 16:34 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-05-2019 16:34 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

My Charge 2 screen became faulty yesterday. I responded by following instructions on this site to restore. Completed several times. Now the screen numbers are back to front - as well as a shaded line on the right side which is distorting the screen view and pushing numbers to left of screen. Last synced today at 9.33. Battery full. 

Any suggestions?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎07-07-2019 09:56

‎07-07-2019 09:56

@MMMc, welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

 

Let me help you with your unresponsive Charge 2 screen and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-07-2019 18:00

In response to AlvaroFitbit

‎07-07-2019 18:00

Thanks for your reply.

i have managed to correct the reversed numbers by repeatedly reconnecting the Fitbit to the charger and pressing the button.

The screen then pixelated after a short time of correct display. This morning there is nothing showing on the screen despite being fully charged.

thanks 

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‎07-08-2019 08:01

In response to MMMc

‎07-08-2019 08:01

ODD! Mine did the same thing after a few bars showed up. Then, after a reboot, the screen showed up reversed text. Starting Sunday the screen is black, the device tracks, but no screen. 

 

I tried rebooting it to no avail. Seems like device failure. Nice build quality (much sarcasm). Now the debate to replace it with another potentially faulty Fitbit (this is my 3rd one) or switch to a Garmin or something more robust. 

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‎07-09-2019 00:25

In response to Jatwaa

‎07-09-2019 00:25

Thanks. It seems a common problem with screen going black.

My Fitbit started off “normal” this morning, but within an hour was fragmenting, and then completely unreadable.

Paid Too much money to have this problem, oh, BTW, my screen has been cracked for over a year. Have replaced bands twice. Thought it was misuse until I read the other posts.

An Apple Watch is my next preference.

cheers 

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