Rolling back this update?

[tadintexas]

Is there anyway to roll back the latest update? I'm on day four now of not being able to sync or log any workouts. I've tried things I have read on here, but can't get the phone and charge to sync.

[MarreFitbit · Accepted solution]

Hey there @tadintexas, thanks for stopping by! I'm afraid to say that there's no back to rolling back the new update. But no worries, I'll be more than glad to give you a hand on this. 

You mentioned you've followed the suggestions you read on the forums, however, I'd like to make sure about the following requirements before moving on to the troubleshooting steps:

• The Fitbit app is installed on a supported device
• The software on your mobile device is updated. To check, tap Settings > General > Software Update
• The Bluetooth setting on your mobile device is on
• Your mobile device isn't managing other Bluetooth connections
• If you use more than one Bluetooth phone, tablet, or computer to sync, the other one isn't nearby (or has Bluetooth disabled). Do you sync with more than one phone?
• Your tracker's battery isn't critically low

If everything is ok with the requirements, I'd recommend attempting the following steps:

• Make sure that your Fitbit app is up-to-date
• Log out of your Fitbit app
• Force quit the App
• Restart your tracker 3 times in a row 
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app

If what I posted above doesn't make any chance on this issue, I'd recommend removing your device. To do the "Forget This Device" procedure, follow these steps:

• From the Fitbit app tap the button on the top left corner and tap "devices".
• Tap on your Fitbit listed in the menu and then at the bottom tap "Remove This device". 
• Go into the Bluetooth settings on your phone and tap on "Forget This Device".
• Go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device.

Make sure all other bluetooth enabled devices are out of range when you do this.

I'm crossing my fingers!  Keep me in the loop.

[tadintexas]

Thank you. That seems to have solved the problem. Thank you again.

Sent from my iPhone

[tadintexas]

Thank you. That seems to have solved the problem. Thank you again.

Sent from my iPhone

[MarreFitbit]

Amazing news my friend @tadintexas! I'm glad to hear that your buddy is back on track! 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Enjoy the rest of your day!

[swsfo]

Then I do not recommend upgrade.  The clock face I've been using is no longer working after upgrade, it force switch to another interface and I cannot change it back to the one I've been using before upgrade.  Would any software tested thoroughly before rolling out upgrades?  You are just driving your customer away for your upgrades.....

[MadMark42]

I had a similar experience with a clock face. I was using the Smarty Redux Weather clock face from Supeerb, which had an option to show weather on it. Ever since the update, all I ever get for weather on the clock face is "-F*." Then, after about a half hour it realizes it can't get weather and stops trying to display it at all. The other add on setting, like battery life and clock seconds work just fine...as long as you don't select weather. If you do, then after that half hour, they all disappear, even though the settings say they are all on. And yes, the Weather app itself is working and updating just fine. 

I know I'm talking about a 3rd party app, and it's their responsibility to reconcile any issues with the new OS, but for as often as things like this seem to happen, I wonder if the app developers are even contacted prior to a release. 

[MadMark42]

Well now I need to eat a little crow here. As I was fiddling with my watch to try to figure this out, literally right after I posted this, an update for that clock face comes out and the issue is seemingly resolved. 

[Cincycoffeemom]

Please make it possible to stay on the version that you are accustomed to. I do not like the new interface at all. Forcing an update is unacceptable. 

[Jski4921]

This did NOT work for me (I did both things listed) and STILL can BARELY READ my tracker in darkness so in sunlight it’s impossible.  PLEASE restore the brightness back to the screen.  

[hanchawn]

I'm having the same problem - my Fitbit won't auto track exercise or sleep and won't give me reminders to move after updating at the end of August. It's now just a step counter.

I've tried all the steps suggested and none worked for me

[ParaMystic]

Same with it not tracking Sleep. For the past 3-4 days, it doesn't show the say in sleep unless I manually add my sleep. Tried deleting tracker, deleting app and reinstalling, switching heart rate to ON instead of Auto. I've had trouble with not getting a sleep score except for 1 week a month, which I've sadly become used to, but now its not syncing sleep at all. Hopefully they fix this soon, clearly I'm not the only one with an issue. (Charge 2)

[Laydeer]

Unfortunately this didn't work for me. Do you happen to have any other suggestions?