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Run didn't sync correctly.

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‎03-30-2019 10:13 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-30-2019 10:13 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I just finished about a 4 mile run. The map shows the run perfectly but says it was .60 miles with 113.something minute mile. I'd really like to know my actual stats, what is going on?

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‎04-01-2019 12:53

‎04-01-2019 12:53

@Jadebaby Welcome! Thanks for being part of our Community! 

 

I will gladly assist you with this. Start by logging out from the app, restart your phone and log back in to see if the correct stats are displayed. If the issue persist then please try these suggestions to improve the GPS tracking using your Fitbit app.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-03-2019 07:18

In response to AlvaroFitbit

‎04-03-2019 07:18

Wow. I tried logging out, restarting my phone, and logging back in. It
logged in but now while I can see some info, everything is spinning as if
its trying to load. None of my stats from previous workouts are visible. I
now have a worse problem than the one I started with. 😒
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