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Samsung Galaxy Note10+

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‎03-18-2020 08:09 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-18-2020 08:09 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

I have called a couple of times about my Galaxy Note10+.  It is not currently compatible with my Charge2.  In fact, I was told it is not compatible with any Fitbit.  The Note10+ has been out for more than 6 months and Fitbit has known about the problem for most of that time.  This is an unacceptable delay and will cause me to consider alternatives.

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9 REPLIES 9

‎03-19-2020 12:20

‎03-19-2020 12:20

Works fine for me... I have Note 10 plus 5G

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‎03-22-2020 05:16

In response to Mudhog

‎03-22-2020 05:16

The compatible list is simply a list of the devices that have been tested, troubleshoot, and the app has been Modified to make work. 

There are many phones not on the list that do work, maybe a few funcgions don't. 

In any case I would treat this as a temporary error @IronJim.

Not knowinng what the issue is, we don't know how to help. 

 

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‎03-22-2020 08:35

In response to Rich_Laue

‎03-22-2020 08:35

When I try to sync, I get a message that says 'device not found.'  I am unable to sync.  In both a chat and a phone call to the help line, I have been told that there are no fitbits that are currently compatible with the Samsung Galaxy Note10+.  It has been over 6 months that this has been true.  That seems like a long time for a company as bit as Fitbit and a phone as popular at the Samsung Galaxy Note10+.  Thanks.

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‎03-22-2020 08:36

In response to Rich_Laue

‎03-22-2020 08:36

Correction:  The message is 'No Device Found."

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‎03-22-2020 10:15

In response to IronJim

‎03-22-2020 10:15

Have you updated the Note 10 plus 5g to the latest version? I'm on N976VVR53BTB3. the only thing is that I don't get notified every time I get a text. Mine seems to sync fine. Try going into the developer settings and changing the AVRCP version.... mine says 1.4
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‎03-22-2020 10:28

In response to Mudhog

‎03-22-2020 10:28

Fitbit doesn't make the tracker and phone comparable, they make the Fitbit app compatible. The tracker is already compatible with the app. 

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‎03-22-2020 10:36

In response to Rich_Laue

‎03-22-2020 10:36

I was thinking that it was a Bluetooth connection issue.. I downloaded the app without any issues. 
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‎03-22-2020 10:45

In response to Mudhog

‎03-22-2020 10:45

My phone was updated on 3/17 to version N975USQS3BTB3.  Don't see developer settings nor AVRCP.  Thanks.

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‎03-22-2020 10:54

In response to Rich_Laue

‎03-22-2020 10:54

I have uninstalled the app, restarted the phone, and reinstalled the app.  The app seems to install properly, I sign on and still get 'No Device Found.'

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