Screen Wake on Charge 3 doesn't work

[Mond01949]

I have just purchased a charge 3 & the display doesn't  come on when I roll my wrist. I have to tap the charge for the screen to wake up. Is that how it should be. Thanks.

Moderator edit: updated subject for clarity

[N8teGee]

Press and hold the side button and make sure the screen wake setting is active. It should then come on when you raise/tilt your wrist. 

[MarreFitbit · Accepted solution]

Welcome to the Fitbit Community @Mond01949! Additionally to what my friend @N8teGee suggested, I'd recommend restarting your Charge 3 by following these steps: 

• Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
• Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
• Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
• Press and hold the button on your tracker for 8 seconds. When you see a smile icon and the tracker vibrates, the tracker restarted.
• Unplug your tracker from the charging cable.

Then, please let's try these steps once again:

• On your tracker, press and hold the button until the Quick Settings menu appears.
• Find the Screen Wake option and tap it to turn it off. 
• Sync your tracker to save the changes.

Also, do this on your Fitbit app:

• From the Fitbit app dashboard, tap or click the Account icon.
• Tap or click your device image.
• Find an option to turn off Quick View.
• Sync your tracker to save the changes

Give this a shot and let me know if the restart and sync steps do the trick! 

[Mond01949]

That’s great. It’s working.

Thanks.

Regards

Moderator edit: personal info removed

[MarreFitbit]

Great news @Mond01949!  I'm glad to hear that your Charge 3 is working as expected, thanks for sharing the outcome! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Mac8589]

No did not work my Fitbit is showing a battery icon with a ! In the middle I have only had it for less than month 😡

[Tooljunkie]

It doesn’t work for me either 

it will work randomly, once in while . I perform what is listed above . But do I need to do this 3 times a day??

not happy !!

[Jjay2]

This worked for me.  Thanks!

[MarreFitbit]

Hello @Jjay2, thanks for stopping by! I'm glad to hear the steps provided worked for you. 

Don't hesitate to let us know if you need further assistance. 

[Jjay2]

Thanks, it worked just fine. I love the Charge 3! I’ve gone from Alta to Ch2...but this is my favorite so far.

Sent from my iPhone

[DPGJ]

On Fitbit app "Find an option to turn off Quick View." - Where? I followed directions to bring up Charge 3 and I have Wrist, Silent Alarms, Reminders to Move, Main Goal, Exercise Shortcuts and All Day Synch. None of these or any sub menus contain Quick View setting.

[Jjay2]

Hold the side button until Screen wake and notifications show on the screen. You can toggle screen wake on and off - the light bulb.

Sent from my iPhone

[Lady_Di]

This solution worked for me today (June 18, 2019 at 12:10 p.m.).   Thank you.

[rock123]

This is a temporary solution at best.  This is a bug should be fixed.  You should have to continually reboot your fitbit.  I don't think I ever rebooted my Charge 2. 

[ValN]

I cannot find "an option to turn off Quick View"

[Jami418]

I have charge 3, the screen does not display anything, what to do? i tried to remove then add it but then it ask for 4 digits on the display and display dont work. what to do?

[GRhfh]

Does not work

[Xiamen73]

Updated today now the wake function is permanently disabled . I’ve reset charge 3 using both the 8 second button press and the through the settings tab but no luck. Please advise - V frustrating to need 2 hands to tell the time!!!!

[Bracegirdle]

Nope.  There's no light bulb there.  There's a little dialogue box, but I can't tell if the screen wake is on or off.  I can't get the screen wake option to ON!  So maddening.

[budsmom48]

I followed all of the instructions. Still nothing.