Screen corrupted. White lines

[Annicks]

I put my fit bit on the charger. He has been showing white lines since then. I have already tried to restart, but this has no effect.

[SGreaves]

Mine was the same, in the end I just had to contact Fitbit directly and they sent me a replacement

Sent from my iPhone

[Flowiris]

I'm having the exact same problem with my fitbit. I can't even restart or reboot it. 

[AlejandraFitbit]

Hi guys, thanks for your participation in the Community.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this display issue.

@Kris2685, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@SGreaves, those are great news. I am glad to hear that you will be receiving a replacement. At the moment of receiving it, you can follow the instructions provided in the help article: How do I set up my Fitbit device? to set it up.

@Flowiris, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[ForoV]

Hello,

My fitbit charge 2 is also having a similar issue. I bought the device in March 2019, and it now has white streaks in the screen.

It is charging perfectly fine and I have restarted the device 3 times, but the screen still has white streaks in it.

How do I fix this?

[MelissaHeddy]

Mine started acting funny 2 days ago. I have white lines that run vertical and then it goes black. I tried soft reset and I did a factory reset and still the same. I'm very upset. I've got pictures as proof.

[MarreFitbit]

Hi @MelissaHeddy, welcome to the Community Forums. Thanks for following the tips and recommendations provided here in order to fix your Charge 3's screen. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. 

Please let me know if there's anything else I may do to assist you in the meantime. 

[SunsetRunner]

Mine is doing the same. I too have tried restarting multiple times.

[Gunna64]

Hi, My Charge 3 started doing this yesterday as well. I only purchased it in March thus year.

I've followed the reset instructions and completes a hard reset as well but nothing seems to be rectifying the display.

Please can you advise me as to next steps to take.

Thanks, Lee

[MarreFitbit]

Hi @SunsetRunner, welcome on board. Thanks for already troubleshooting your Charge 3's display. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Hello @Gunna64, welcome to the Community Forums. I appreciate you've taken the time to troubleshoot your Charge 3 prior to contacting us. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to assist you in the meantime. 

[golfdog]

Good morning, my Charge 2 has started doing the same thing.  It has squiggly white lines that run up and down and are moving.   I have tried the hard restart but it doesn't change anything.  Please tell me what else I can try.  

Thank you

[MelissaHeddy]

Unfortunately, from my experience, there is nothing else you can do. You
can contact Fitbit to see if they will replace your watch if it had been
less than a year... but if it’s been more than a yr, they won’t replace it
and only offer you a 25% discount (which is ridiculous in my opinion) I
said forget that and went to Apple Watch. Love it! Good luck!!

[Motheryorkie]

Mine is the same whites lines 

did soft reset and hard reset and it’s still the same

[Gunna64]

Just remember if given the option o a replacement watch to take the offer
up immediately.
Unfortunately I left mine until later as I had an issue with the Fitbit
weblink and forgot to complete it.
I remembered a month later (have a spare Charge 2 which is still going
strong, so replacement wasn't front of mind) and unfortunately, the link
has expired.
I'll call Fitbit soon to see if they will renew the link again.

[RPMolina]

I received my Charge 3 as a gift in June 2019. Recently, it began experiencing the same problem as everyone else in this forum (ie, white lines). I rebooted my Fitbit using the reboot option on the touch screen, rebooted it by holding the side button for 8 seconds while it is plugged into the charger, and changed clock faces, all multiple times. None of these suggestions worked. Are there other troubleshooting suggestions? If not, I would be grateful for a replacement.

[VettyBetty]

also having this issue. I put it on my charger, and when I took it off the whole screen has gone soft white. I can still read it but it's obnoxious looking. What the heck? Tried wearing the battery down by not taking it on vacation with me, and I just did the soft restart and it's still experiencing the issue.

[SunsetRunner]

I need help too. I already did the rest while charging. Please help

[Susanmarch]

I’m having the same issue with the white lines a appearing on the screen. I’ve also reset the Fitbit and no change. Please help.

[Shaeley]

This exact same thing just happened to me I have no idea what happened did you fix yours? 

[SunsetRunner]

Mine just started this yesterday with the white lines as others have pictured. Have tried restarting, but not working. 

[Susanmarch]

I had to get a replacement. Fitbit sent me a new pebble. 


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