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Screen is frozen on my Charge 2

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‎08-26-2020 20:50 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-26-2020 20:50 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

Woke up to the screen on my Charge 2  being frozen.  I have followed instructions to reset with no resulting change.  I was able to sync to the phone App but the screen face remains unchanged and doesn't respond. Is my Fitbit dead? HELP!

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4 REPLIES 4

‎08-28-2020 00:00

‎08-28-2020 00:00

Same! Screen is frozen. The app shows correct info so my Charge 2 is working. Attaching to charger does not display the charging icon, but it charges. 

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‎08-29-2020 17:10

‎08-29-2020 17:10

My charge 2 screen locked up at 5:40 pm on 8/22/20.  Have tried everything to unlock it but it won’t change.  Tried resyncing it but screen won’t display passcode to confirm since screen is frozen.

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‎08-30-2020 14:58

‎08-30-2020 14:58 

Same happened to me. 
My screen stopped working properly during the night. It was charged. Now there is only a message on the screen, with a few words when I press the button. I have tried to restart, but it does not work.
My heart rate is not recording and my sleeping schedule is not working properly. But I can see my training and steps in the app on my mobile phone.
When I try to restart the battery icon will not show. But it vibrates and the green light is on in the back. 
Jane
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‎08-31-2020 11:39

In response to Jenafena

‎08-31-2020 11:39

Now my sleeping schedule is back, at least for one night. And also my pulse rate when I was working out today. But my screen is still the same, frozen. The same text if I push the button. 

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