Screen keeps blinking from time to screen wake/notification

[Sonya66]

On yesterday I charge my watch as normal when I took it off the charger later that day I noticed the screen kept switching from screen wake notification to the time to blank and is continuous won't stop how do I correct this problem

[NellyG]

Hi @Sonya66  Try restarting your Charge 3 several times. If that doesnt fix the issue, try a Long Restart. If you continue to have problems, please come back here.

Restart your tracker

CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

[Sonya66]

My button must be malfunctioning cuz the watch won't turn off

Sent from Yahoo Mail on Android

[NellyG]

I've flagged a moderator to come and help you.

[LanuzaFitbit]

Welcome to the Forums @Sonya66. Hello @NellyG.

Thank you for bringing this up @NellyG. Thank you for taking the time to share those details and trying what was suggested.

Our support team will be getting in touch with you about  this. Be sure to keep an eye on your inbox, spam and trash folders for their mail. They will be more than happy to help you figure out what is going on.

Feel free to reach out with any other questions you have.

[wickedcreature]

Has this been fixed. I have run into this same problem since this morning! Last night, everytinhg was fine. This morning, it just keeps switching back nad forth between time and screenwake/notifications setting screen. 

Tried restarting using that "haptic' button, but that button does not respond to me.

Please help!!!

[LanuzaFitbit]

Welcome to the Forums @wickedcreature.

Thanks for sharing those details on the matter. 

Our support team will also be getting in touch with you about this situation. As I mentioned above, please keep an eye on your emails inbox, spam and trash folders for their mail. 

Please let me know if there are any other questions I can assist you with.

[wickedcreature]

Thank you Lanuza for the help and creating CSR. 

Support from Fitbit has been exceptional. Just great! 

[LanuzaFitbit]

Hello @wickedcreature.

Thanks for letting us know that you have had a pleasant experience.

It is certainly good to read that you have been assisted with this situation. If you have the time, maybe you could visit one of our Discussion boards. There are a lot of different topics to talk about with other users. Maybe something will pique your interest.

Let me know if there are any other questions on the matter.

[Justmarezy]

I’m having the same problem all of a sudden.  Why is my Fitbit 3 doing this?? 

[wickedcreature]

Hello @Justmarezy ,

Try below steps which were shared with me by fitbit support center if your Charge3 keeps flickering between Notification setting and main screen. 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

[Asert0729]

My Fitbit is jumping from the time to the screen wake/notifications screen. I have set it up with the charger and held the button down until all the lines show up, unplug and plugged back in. It's still doing it. 

[jnolan1]

My charge 3 is doing this now .. tried restarting with charge cable multiple times.. tried rebooting from the trackers setting menu as well ... nothing seems to work .. help!

[Justmarezy]

Thank you. But I already had it replaced. 🙂

Sent from my iPhone

[djj1906]

My charge 3 is doing the same thing as of this afternoon. I've tried the suggestions and that hasn't worked. 

[jnolan1]

Hello, I ended up calling Fitbit support and they shipped me a new unit (minus the band and charge cable). I still had a month left in my warranty period. They never gave me an explanation but it sounds like something that you cannot repair yourself via their reboot/reset process. They also told me to recycle the defective one .. they didn’t want it back.

Thanks
Jeff

Sent from my iPhone

[djj1906]

Thank you very much for the information. I just called and they processed a replacement for me. 

Sent from Yahoo Mail on Android

[Jollyjane]

Hi there, I'm experiencing this too with my fit bit charge 3.  I've tried restarting several times and has not fixed the problem.  How do I contact customer services?

[djj1906]

Hey, go to the app on your phone, go to help and contact customer support and there's a number there to contact them. There's a couple of prompts and then it gets you right to a person.

Sent from Yahoo Mail on Android

[Shadrin]

Hi, I can't seem to find the solution for this issue. Has this ever been resolved?