Screen with lines on the display

[Quilting73]

I’m having the same problem as a lot of folks  my screen is gray  Has lines going vertical. It is very hard to read. I have rest. Changed clock face  and everything you have told everyone else to do. No change. Please help

Moderator edit: updated subject for clarity

[Jewells_g37xs]

Hello, I'm having the same issue with dead pixel lines running through the screen of my Charge 3. 

I've tried all the troubleshooting steps with no resolution.  My device is barely a year old, can you help resolve my issue as well? 

[Love2Run7]

Thank you, my new Fitbit was delivered today. Hopefully no problems with this one.

[EdsonFitbit]

@Jewells_g37xs Welcome to the Fitbit Community.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide assistance as soon as possible. Thank you for your patience.

@Love2Run7 I'm glad to hear that your new Charge 3 was delivered today. Thank you for letting us know.

Please let me know if you have any question.

[anjadior]

Hi

I have restarted several times. This morning it restarted all by itself and then cane on with a time of 03:03 (it was 8am...) I left it at hime all day. It now says 01:53 and will no longer restart. When it's plugged in and I hold in the button, it vibrates and switches to a different screen, but refuses to restart or show me the battery info. It's definitely broken.

I'll call support.

Thanks,

Anja

[krismoore04]

something similar happened to me this morning while I was on a live chat with a rep. What she asked me to do actually broke it even more. 😞 She started the process for a replacement for me immediately and it shipped out already this afternoon. 

Moderator edit: format

[EdsonFitbit]

@anjadior Thank you for following our troubleshooting steps.

I noticed that you contacted Customer Support. They will let you know how to proceed as soon as possible.

@krismoore04 Thank you for letting us know that your replacement Charge 3 shipped out already.

Feel free to visit the Community at any time.

[mmgmalta1]

I am also experiencing lines.  Please put in a ticket for also. 

[YojanaFitbit]

Hi @mmgmalta1 welcome to the Community Forums. 

Fitbit is always trying to provide great products and customer experience. In this case, I've requested to our support team to create a ticket on your behalf. You should soon receive an email from them.

Let me know if you have questions about it. 

[Rainsarah]

I have had one line of pixels missing on the display of my charge3 for about a week.  Today I have two lines missing!  Have tried a reboot - made no difference.  Have tried changing clock faces but they’re missing on all screens so that made no difference either.   Is there anything else I can try please??

[krismoore04]

They replaced mine. We did several reboots that actually made it worse. Mine was less than a year old do warranty went in to effect.

Sent from my iPhone

[Quilting73]

Mine just kept getting worse. I sent fit bit a message after I tried all of those things and they replaced mine within a week. Great company to work with

Sent from my iPhone

[MmeCurry]

I am experiencing the same issue. Received this as a birthday gift in July and these lines started popping up about a month ago. Multiple lines across the screen making it very difficult to see my information. Haven’t reset yet, but plan to do so once I’m home to hopefully fix the time issue that started in 1st period today. 4 minutes behind real time. Charger is at home, so I can’t reset. Very frustrated. 1st Fitbit and I’m not super happy about dealing with issues.

[AmyCranage]

Hi! 

I've had this problem for a while, too. Sometimes it's very difficult to read. Is there a fix?

Thanks,

Amy

[Heather-S]

@AmyCranage This is a hardware issue, so not likely to be fixed with any methods prescribed here.  You should contact Customer Support for further instruction.  Best of luck!

[mmgmalta1]

Contact FitBil directly.  They are replacong my Fitbit 

Sent from Yahoo Mail on Android

[mmgmalta1]

Contact FitBit.  They will replace. 

Sent from Yahoo Mail on Android

[AmyCranage]

thank you!

[JenniWren]

I have this same issue, solid white line across the screen no matter what screen I am on.

Advice please? 

[Musikaldiva]

I am having this same issue. It happen while charging my Fitbit.  I have restarted it 3 times but nothing has worked. I tried to clear the data via my app, based on an article I read on here, but cannot find the “about” section under my settings. Please help! Thank you!

[AmyCranage]

Contact Fitbit customer support. That’s what I did. They had me try a few diagnostics, then, because it was still under warranty, they sent me a new Fitbit!

Amy

Sent from my iPhone