Screen won’t change

[FeyBlack]

Basically exactly as it sounds. The screen isn’t changing when I tap it. I get a display, but if I try to change it it stays the same. I know the Fitbit is reading my finger though because if I wait for the black screen and immediately wake it up again, it shows a different screen! I have tried restarting and been hoping for an update to fix the issue but no luck.

this is actually the second time I’ve posted about this issue. The first time I did it somehow resolved itself, so I said it was fixed. But right after that it messed up again. I’m making due with the heavy stat clock face but I’d like to be able to get my notifications and other features too! Please someone help.

[NellyG]

Hi @FeyBlack  Have you trued restarting the Charge 3 several times? Or a Long Restart. If neither of these help, please come back here.

Restart your tracker

CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

[FeyBlack]

@NellyG Yes, I’ve tried to reset numerous times. I don’t know if I’ve tried a factory reset (if that’s possible). But plugging it into the power cord and resetting it that way, yes, I’ve tried it and has had no effect.

[NellyG]

No you cant do a Factory Reset on a Charge 3. Did you try the Long Restart?

I will flag a moderator to come and help you.

[FeyBlack]

@NellyG Yes, I did long resets numerous times to no success.

[EdsonFitbit]

@FeyBlack It's great to see you in the Fitbit Community.

I'm sorry to hear that your Fitbit Charge 3 screen doesn't change. Thank you for trying different troubleshooting steps before contacting us.

Could you please confirm that you have performed a Factory Reset by doing the following, but keep in mind that your apps, stored data, personal information, credit and debit cards, and saved settings will be deleted from the device:

On your device, open the Settings app > About > Factory Reset or Clear User Data.

@NellyG Thank you for your support.

If you have any question, please don't hesitate to contact us back.

[FeyBlack]

@EdsonFitbit Thank you for telling me how to do a factory reset; I’m unsure if I’ve attempted it in the past. I just attempted it and it appears not to have worked. My screen still doesn’t change properly. For the record, if it matters, the one I clicked on was ‘clear user data’. I don’t think my Fitbit had a selection that said ‘Factory Reset’, but it is hard to tell with the nature of this issue.

[FeyBlack]

@EdsonFitbit  On an added note, after I cleared user data I’m having issues reconnecting it to my phone. Bluetooth isn’t connecting. Not sure it’s related but it is annoying I can’t reconnect my Fitbit right now.

[EdsonFitbit]

@FeyBlack Thanks for your responses.

To provide further assistance, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

Feel free to contact us back at any time.

[FeyBlack]

@EdsonFitbit Thank you very much for your help. I appreciate it and will check my inbox.

[EdsonFitbit]

@FeyBlack You're welcome. Sorry for the delayed response.

On another note, you are welcome to visit the Discussions board where you'll find interesting topics to join.

Hope to see you around more often.

[Vanessadowney]

Worked for me thanks

[Plinker]

This worked for me, thank you!

[EdsonFitbit]

Thanks for visiting the Fitbit Community, @Vanessadowney @Plinker.

I'm glad to hear that you've resolved the issue you're experiencing with your Fitbit Charge 3 devices, thank you for letting us know.

Feel free to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.