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Shock

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‎09-18-2019 18:22 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

‎09-18-2019 18:22 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

I got my Fitbit 3 days ago and have been loving it but today it shocked me. I took it off thinking it was my imagination and moved it to my other wrist to see if it did it again and it did about 5 mins later. Anyone else have this problem?!? I’m going to have to send it back I’m thinking which makes me sad because I love it other than that! 

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‎09-18-2019 23:24

‎09-18-2019 23:24

Get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎03-14-2020 18:53

‎03-14-2020 18:53

Mine did the same thing, today! That’s how I ended up on this sight. Trying to find out if it’s happened to anyone else.

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