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Sleep timing 14+ hours and only getting basic logs

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‎08-04-2019 05:40 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-04-2019 05:40 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

 

 

I've recently had to sync my Charge 2 with a new phone (Moto E5)

 

Since then I am only getting basic sleep logs and all my sleep timings are crazy long!

2019-08-04 13_38_14-Fitbit - Sleep.png

2019-08-04 13_40_28-Fitbit - Sleep - Log 2019-08-04 23338847282.png

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2 REPLIES 2

‎08-04-2019 19:30

‎08-04-2019 19:30

Open the Fitbit app, bring up the sleep record in question. Under the graph their should be a message about why your not seeing sleep stages. 

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‎08-05-2019 00:18

In response to Rich_Laue

‎08-05-2019 00:18

@Rich_LaueThere is no information there, just the usual 'We couldn't generate sleep stages for this sleep. Please try again tomorrow.' - had that 6 days in a row, then last night it worked fine again.

I reset my charge 2 (plugged it into charger and held the button) and this morning it the both the sleep stages and sleep time have recorded normally. I'll put it down to an unusual bug.

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