help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep windows not matching?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-03-2022 07:50 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

‎09-03-2022 07:50 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

Did the charge4 update yesterday. Now my dashboard sleep info doesn’t match the info when you click on that same info. 26m awake on dashboard vs 50m awake when you click to see more detailed info. 

anyone else have any wonkiness after the update?!

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-05-2022 19:04

‎09-05-2022 19:04

@Pinski , A warm welcome to the Community! Thank you for your information. 

 

Please make sure that you have the latest Fitbit App installed on your mobile device. 

Force close the Fitbit App (tap on the multitasking button and swipe the app up or left)

Restart your phone (off/on)

 

Restart the Fitbit app and log in. 

 

Hope this helps. 

 

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes

‎09-05-2022 19:34

In response to JuanFitbit

‎09-05-2022 19:34

Thanks for the response. I’ve done that multiple times since the most recent update… still not changing the discrepancy between the 2 screens in the app. 

these screenshots were taken the other day to show the 2 sleep info areas that are not matching. 

437E1203-E364-4CAD-A9A8-0FD1EA9F652A.png

 

1C9024CD-6C09-4EEA-8E7E-35E4034E6692.png

 

Best Answer
0 Votes

‎09-06-2022 18:03

In response to Pinski

‎09-06-2022 18:03

@Pinski , Thank you for your reply and  for the screenshots. 

 

Our team has been informed and will be looking into this. They will also work on a solution. 

Should I receive further information, I'll be more than glad to let you know over here. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes