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Slow response from Fitbit Support

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‎01-10-2021 12:00 - last edited on ‎01-11-2021 03:07 by Fitbit Moderator

‎01-10-2021 12:00 - last edited on ‎01-11-2021 03:07 by Fitbit Moderator

Having problems with my charge 3. Constantly loses pairing and battery needs frequent charging. This is obviously a widespread problem. I contacted Fitbit, did everything they said,(but who wants to charge a Fitbit daily and re-pair every time they sync?). Almost a week ago they requested my email address and told me to check my emails, but I’m still waiting. The Charge 3 is bad but I’m starting to have doubts about the business as a whole. 

 

 

Moderator Edit: Clarified subject

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‎01-11-2021 03:09

‎01-11-2021 03:09

@Elizabethx Thanks for stopping by!

 

Sorry to hear about this. Due to recent events affecting our operations, Support may need more than 7 business days to respond. Still I have let them know that you are awaiting their reply so they can contact you.

 

Keep me posted.

Alvaro | Community Moderator

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‎01-19-2021 09:53

In response to AlvaroFitbit

‎01-19-2021 09:53

Hi Alvaro. 
it is now almost a month since first I reached out to Fitbit about 1) losing pairing and 2) battery drain. 
For nearly a month I have been given the run around. Repeated apologies and promises but no action. 

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