Stairs

[Sueisfitter-now]

My charge 2 does not record stairs climbed. Is there anything I need to do ? I walk up and down 2 flights several times a day both at home and at work. 

[SteveH]

There's nothing you need to do - stairs are tracked automatically. Or, at least , they should be!

There are a couple of limits though that may be affecting you.

• You only get a floor recorded going up, not coming down.
• The flight of stairs has to be at least 10 feet high in order to count as a floor.
• Fitbit has to think you are continuously stepping during the ascent. Pausing can cause the floor to be not recorded.

Could one of these explain it? Has it ever recorded a floor? 

[Sueisfitter-now]

Thank you for responding so quickly. It's recorded three times at work, so may be as the stairs are in half sets that it appears I've stopped. It maybe those recorded were when I ran up them! I have the same issue at home!

Sent from my iPhone

[Rich_Laue · Accepted solution]

I've been told by Fitbit that the 10 feet has a time limit, so yes you can stop but not for very long. Exceed the time and no stair reported. 

BTW in the USA their needs to be about 17 steps on the stairway. 

[s_who]

My charge 2 seems ro have stoppped record injng flights of stairs since the last update.

[Smccaule]

I'm  having the same problem. 

Laundry day which usually tracks 30-40 flights, today has tracked zero. 

I tried to reset it but it still tracks zero. 

[gagirl2175]

I'm having the same problem  My attic has stairs, and we just moved.  So, I go up and down the stairs 15 times or more.  My fitbit says I have climbed 0 stairs???

[VdH]

You mentioned that a flight of stairs must be 10' - just measured mine and there is only an 8' rise from basement to first floor. Is there any way to adjust what it counts as a floor? Or any other way to get it track the number of times I come up the stairs? Since I am guessing that stair climbing uses more energy / calories than just walking, I would like to have my 40 - 50 daily excursions on the stairs to be properly logged. Any ideas?

[cathym2]

Sometimes stairs are counted, sometimes it doesn't.  It's always the same set of stairs.  Why does it frequently undercount?  That's the reason I got the charge 2 rather than the Alta HR, that looks & fits much better, but to get the stairs to be counted I had to get a charge2.  It worked better when I first got it, but as time goes on it is skipping more and more.  I'm not happy!

[Elfqueen]

I think it's given all your stairs to me today! Apparently I've done 24 floors?! On an average day I'll do around 5 in the form of hills. I didn't walk up any hills today, I'm so confused! 

[Usimana]

I've got the same problem, my fitbit counts way too many floors for about a week now. A couple of times it counted me 25+ floors when I know I haven't been climbing stairs at all that day but I have been dancing for a long time. So it tracks dancing as stairs climbed but not as an excercise. It used to show my dancing as aerobic activity and I was very happy with that. What is going on with this and what can I do to fix it? Clearly I'm not moving 10 feet up and down while dancing.

[JC1000]

I have the same problem tracking the stairs.  I have a 12-ft ceiling in my house, and I walked up and down many times a day, and my Charge 2 records anywhere between 0 and 8, mostly 0s and 1s, which I know are wrong.  I also climb small hills about 80-ft high, 3 times a week, and it would not even record that and sometimes giving me a zero reading.  I called Fitbit support twice, and reset it a few times also, did not help.  I loved my Fitbit until this happened, it really bothers me, and I am not sure I will buy any fitbit again.  Any suggestions for a replacement? anyone has experience with Apple Watch?

[JC1000]

This does not apply to my Charge 2 problem of tracking stairs.  I know my ceiling is more than 10-ft high, and I don't stop in the middle of my stairs.

[Rich_Laue]

Have you checked to see if the step. Count on the tracker was correct for'? 

[JC1000]

everything else seems to be working fine, steps tracking is pretty accurate, although I did get artificial "bonus" steps when riding on my vanpool.

[SSGSarge]

I hate Apple stuff and have no experience with it, but the Apple Watch seems to be on sale.

[SSGSarge]

Even sillier, there doesn't appear to be an "edit" function for stairs.  Water, sleep and such -- easy to edit.  But the machine-programmers proclaim their superiority over you when it comes to stairs.  You might THINK you climbed 12 stairs, but if the machine says 4, you only climbed 4.  If the Government ... er, if CNN ... er, if FitBit says it's true, you WILL accept it.

[Rich_Laue]

But the Apple watch still has the same problems with counting stairs as Fitbit has. Do your own research. 

At sea level we have the weight of 1,584,000 feet and both fitbit and Apple are trying to detect a 10 foot or a 1/158,500 or a change of 0.00017094 %

Now let's add in a cloud or two, a win do open and a slight breeze, so yes it at times can have accuracy issues. 

Let's put it another way. Fitbit is trying to measure a change in barometer pressure of 0.0002 inches. You hair is 400 times thicker. 

Unfortunately a gps when it comes to altitude with a moving object is even less accurate and is why planes are not allowed to depend on GPS for altitude. They still use barometric pressure. 

@SSGSarge i can't see why fitbit would not let a user edit stairs, fitbit does absolutely nothing with the stair count but present it to the user. 

Have you added your vote to the suggestion? 

Ability to edit floors climbed on the Dashboard.

Currently not many seem to want this feature