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Step count disappeared

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‎12-29-2018 06:58 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎12-29-2018 06:58 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

My steps showed yesterday but today if I scroll back to yesterday it says I did 0 steps 

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‎12-29-2018 07:49

‎12-29-2018 07:49

Hi, @Melww! If you tap on the tile for the summary or visit it on the web, is it also gone? Have you tried resyncing your tracker? I've noticed on my app that sometimes it takes a bit for the app to download previous days.

MakMak | Community Council

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‎01-01-2019 09:44

In response to MakMak

‎01-01-2019 09:44

@Melww Welcome! It's great to see you around! Sorry to hear that your steps aren't showing on your app. Remember that the app will need an internet connection to show historical data as this is stored on Fitbit servers. As @MakMak mentioned it can take some time to show this data so allow the app a few minutes while it retrieves the data from the servers.

 

Let me know how it goes!

Alvaro | Community Moderator

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