Steps Goal Broken

[bigwillt]

My Charge 4 says I'm 10,000 steps over my goal (10,000 steps) and I have taken approximately 4000 steps. It's been doing this for a week or so.

[SunsetRunner]

Hello @bigwillt 

It’s possible you just need to restart your Charge 4. You will not lose any data doing a restart. Look here to see how it’s properly done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

😃 I hope this answered your question. Please let me know if it helped

[bigwillt]

The Charge is counting the steps correctly, the goal is just not right.

[SunsetRunner]

Hello again @bigwillt 

Oh I see, thank you for clarifying. Is it possible that you accidentally changed your daily goal total in the Fitbit App. Open your Fitbit App, tap your profile picture then scroll to and tap Activity & Wellness. Now tap daily activities. Look here to see if your daily step goal is correct. If not change it then sync your Fitbit to accept the changes. 
Please let me know if this fixed the issue 😉

[bigwillt]

That was the first thing I tried.

[SunsetRunner · Accepted solution]

Can we try one more attempt at possibly solving this issue? Can you try logging out of the Fitbit App, turning your mobile device off for 1-2 mins, turn your mobile device back on then log back into your account? Let me know how it goes. Hopefully this is the answer. Let me know, I’ll be around 😉

[SunsetRunner]

Hello again @bigwillt just checking in to see if logging out and restarting your Fitbit tracker fixed the problem. 😉 Keep me posted

[bigwillt]

I actually ended up uninstalling and reinstalling the app before I saw your post, but that seemed to fix it. I did not get the premature goal met notification yesterday. 

[SunsetRunner]

I’m happy your up and running again @bigwillt,! 😃 I hope you have an awesome day