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Steps, calories and active mins cleared when syncing

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‎07-12-2020 10:31 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-12-2020 10:31 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

Hello!!

today we did a fair hike, 26k steps, 220 actives mins but when I synced my watch to my phone, it’s cleared my calorie count, active mins and reduced my steps🤬

I know it’s not the be all and end all but I was wanting to keep an eye on how I’m doing!

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‎07-16-2020 11:49 - last edited on ‎09-09-2024 14:07 by Fitbit Moderator

‎07-16-2020 11:49 - last edited on ‎09-09-2024 14:07 by Fitbit Moderator

@SunsetRunner It's good that the community is growing! 

Let me help you with your missing activity details. You are right, your effort should be shown on your account. Also could you share a screenshot of what you are seeing on your activities area and steps for the affected date? The more information I have the better I will be able to assist you. Do you have any third party app linked to your account? Have you manually logged activities on your account? These two scenarios will overwrite the data tracked by your device.

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-11-2020 05:41

In response to AlvaroFitbit

‎08-11-2020 05:41

Hello!!
It’s now done it twice!!
This was the first time
[cid:10FE4F51-D825-4CE0-A0A6-916617D15027-L0-001][cid:E30C8A15-985C-4441-904F-B601FF4778AD-L0-001]
[cid:874FE455-FEBC-4D12-998B-865EBDCBCDCC-L0-001]

It has reduced my active mins, steps and calorie burn.
It did it again just at the weekend.
I don’t have anything other than my watch connected to the app and it works fine, it just seems to reduce the counts when I do a hike!
If I log in via the website, it’s exactly the same.

Thank you
Amy

Sent from my iPhone
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