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‎02-15-2020 17:33 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-15-2020 17:33 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

The past 2 days all of the sudden whwn I recieve calls or texts, my Charger 2 does not vibrate, I have "unpaired", restarted my phone, checked in settings and everything is on, for good measure just swtiched it off and then back on. Anyone else?

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‎02-16-2020 10:37 - last edited on ‎01-22-2025 06:47 by Fitbit Moderator

‎02-16-2020 10:37 - last edited on ‎01-22-2025 06:47 by Fitbit Moderator

@Mochele Welcome! It's nice to have you on board!

Let me help you with your Charge 2 not getting notifications and thank you for troubleshooting this issue. Start by checking if the tracker isn't in the Do not disturb mode by long pressing the button. You can also try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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