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Strap Broken

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‎12-05-2021 06:37 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

‎12-05-2021 06:37 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

The joint between the actual Charge 4 and the strap is broken.

 

Am not being able to get through to the Live Chat facility which is VERY frustrating.

 

Please help!

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3 REPLIES 3

‎12-05-2021 17:08

‎12-05-2021 17:08

@MarcRad Thank you for your message and feedback.

When trying to chat with us, do you receive an error message?

Are you trying to contact Support over the Fitbit app?

Have you tried our contact site?

Have you tried to call us?

 

See you around. 

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎12-06-2021 03:06

‎12-06-2021 03:06

Same thing happened to me after 8 months.  It was under warranty so the entire Fitbit was replaced.  It just happened again after 8 months with the new unit and I am no longer eligible for a claim since over 1 year from original purchase.  If you purchased more than 1 year ago, you may be out of luck although this is a known issue with Charge 4.  However, I did find after market band on Amazon that snaps just the Fitbit in a holder so I'm hoping this option works so I can still use the Fitbit.  I certainly won't be replacing it with a new Fitbit.

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‎04-10-2022 17:30

In response to Blackdog10

‎04-10-2022 17:30

Do you have the link to the exact product that you purchased on Amazon. I am unable to work out which one it is. Cheers Shane

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