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Strips on display

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‎09-07-2019 13:04 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-07-2019 13:04 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

My charge 2 is about 2.5yrs old and while working out today or suddenly got strips down the screen and nothing else. Tried to reset but that doesn't work.

Help!

 

Moderator edit: Subject for clarity 

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‎09-08-2019 11:43

‎09-08-2019 11:43

Hello @Kr1980, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting your Charge 2 prior to posting with our restart process. Let me share with you that our Customer Support team was contacted on your behalf to continue receiving assistance directly with them. That said, please keep an eye to your email inbox because they'll be in touch with you soon.

 

In the meantime they contact you, let me know if you have any additional questions. 

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