Suddenly stopped syncing

[Mrsmrs12]

Anyone else having this problem? My Fitbit was syncing just fine a couple of weeks ago. My phone did have an update which I didn’t update right away but it has suddenly stopped syncing up. So I updated my phone thinking that was it but no. Checked that my app was up to date which it was and have contacted customer support only to be ignored and I’m getting super frustrated. It literally worked two weeks ago. I’m now reaching out on Facebook to try to get answers but this is just eye roll worthy. Help! 

[SunsetRunner]

Sent from Yahoo Mail for iPad

[KevPen]

Do we need to have all these problems with such an expensive watch? On bbc watchdog. Complete waste of money!!!

[Jen1026]

It’s definitely the iPhone upgrade causing the issue

Sent from my iPhone

[SunsetRunner]

I have an android phone

[Mkinder48]

No. Galaxy s9

[Rich_Laue]

@donna2020 sorry about the confusion, it has been 14 days since you mentioned that you sync through a pc and today was the first mention of Win10. Are you using the Fitbit App or Fitbit Connect? 

This now means this thread covers at least 3 different platforms making it next to impossible to help anyone. 

One thing i can say about a sync issue is that the user never wants to remove the tracker from their account. Telling Fitbit i don't want to use this tracker dies not change anything with the phone or PC, and now the app does not know what tracker to sync with. 

Has the tracker been removed from the list of trusted Bluetooth devices? 

On Android has the phones Cache been cleared. 

How do I set up my Fitbit device?

Why can't I set up my Fitbit device?

[Tuwards]

Hello, I use Fitbit app, never knew about connect, I never removed my tracker, it just disappeared? I have tried in vain to reconnected, but this is not happening. I have posted several places and times with no answers and I have said it was Windows 10 in my post. I have posted so much I guess everyone thinks I'm nuts right about now. I just want a tracker that works as it is very important for my health right now. Thank you much

[SunsetRunner]

I bet all the employee's fitbit devices work JUST fine.....

[donna2020]

I only have the one tracker as the other 3 are one mile away at my parent's house. I have uninstalled the FB app 3 times per FB support. I have reinstalled the app through FB and through the app store. No change. Still won't sync or pair. Still having a circle with an "x" showing up on the watch screen. I feel like I am insane … doing the same thing over and over and expecting a different result. No, I only have a PC. Yes I have a lap top that I tried to hook up with both FB devices and neither paired. I turned off the Bluetooth on the laptop and turned it off and put it 30 feet from my PC. What's next?

[donna2020]

… and all I have on my PC is windows 10. Never said differently. FB is not keeping up with the windows updates per my computer guru friend. He said wait it out. I have waited long enough.

[Rich_Laue]

Yes i had to track down your other posts in other locations to find out what hardware you sync through. 

Posting in many locations or jumping on to other tyreads makes following what has been tried or suggested confusing do both you and those trying to help. To receive the best help with a thread that can be followed, each user should start their own unique thread without anyone else adding.. I have this issue also. It is at this point the thread gets confusing. 

[Tuwards]

So sorry, just really mad and been told to do so many things it gets confusing , I've been without my tracker for a week now, not sure about using the new one being sent? I may just get a Samsung, have not decided yet. Thanks

[Rich_Laue]

@Tuwards I'm confused, searching through your other posts i see you already have a Samsung Galaxy S8. I have this model on Sprint

I'm not sure what has been tried, if you have removed the Charge 3 from the phones Bluetooth. It has to be removed for the app to be able to set the Charge 3 up. 

Also i would clear the fit it apps cache. 

[Tuwards]

I have had Samsung S8 and Charge 3 paired with no problems until update, now nothing works, Charge 3 has wrong time, no syncing etc, have done everything to fix to no avail, now I have uninstalled Fitbut app from phone and Laptop. Update caused my tracker to fail. I have done as you said below, did not work. The tracker time is wrong and I can not change it, it does not show up in app now. I have been on phone and still the same out come

[donna2020]

I am syncing on my PC with windows 10. I don't own a smart phone and never have. I have a flip phone and have never listed any other way to sync in these posts other than my PC. Sent my Charge 3 back yesterday for a replacement "in 5-10 business days". Why not just send me another one? The FB person said it was dead. She went through all the "steps". Why would they want my second bad one back to get another "third" one???

[MarreFitbit]

Hello everyone. 

I appreciate your feedback and efforts in troubleshooting your Charge 3 devices. 

As some of you have been informed after contacting our Support Team, please note that our team is still researching the most accurate resolution for this ongoing issue. If you have any questions present, feel free to reply back to your support case so they can continue assisting you. 

However, we don't have a time frame at the moment when this issue will be resolved. If you haven't done so, please take a look at the help article: Why won't my Fitbit device sync?

We recommend to remain attentive to upcoming Fitbit app updates in the meantime. We appreciate your patience, and look forward to get you back on track.

Let me know if you have any questions present. 

[donna2020]

On Sunday night, FB support directed me to check my FB app. It was the most current. My second Charge 3 in one month was dead. This makes 4 FB devices in 18 months. Waiting for #5 to show up.

[MarreFitbit]

Hello there @donna2020, thanks for coming back. I'm sorry to hear about the inconveniences you've been having with your Charge 3. Thanks you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

As mentioned, please note that our team is still researching the most accurate resolution for this ongoing issue. If you have any questions present, feel free to reply back to your support case so they can continue assisting you.

Let me know if there's anything else I may do to assist you in the meantime. 

[donna2020]

It's a Charge 3. Always has been. Still waiting for my third one since 8/22 to arrive by snail mail.

[MidoriV]

Has there been a fix for Android (Galaxy S9)? I saw the alert for iOS. I have to turn off bluetooth, restart the tracker, restart my phone everyday to get it to sync. Sometimes that does not work (like today). I do not want to uninstall and reinstall an app everyday.  I think that is asking too much.