Sync Issue between Charge 2 and Nokia 8.1

[sanjaykrdhiman]

I am unable to sync Charge 2 with Nokia 8.1, can any one suggest.

PIE Platform.

Moderator edit: updated subject for clarity

[SunsetRunner]

Nokia Phones do not appear to be on the list of Approved Devices.

[AlvaroFitbit · Accepted solution]

@sanjaykrdhiman Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Charge 2 isn't syncing with your phone. As @SunsetRunner explained your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

[sanjaykrdhiman]

Thanks, Issue is not permanent but sometimes occurs.

Currently all set.

[AlvaroFitbit]

@sanjaykrdhiman thank you for the update. Happy to hear that the issue isn't permanent and that you can sync your tracker with your phone. Still if you need more tips you can check our help site.

I'll be around!

[SunsetRunner]

This doesn't work for me. Please make Nokia a supported device - when I purchased my Fitbit I expected it to sync across all devices

[SunsetRunner]

I can't even pair my device! What's the point then of using my Fitbit?