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Sync issues

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‎10-28-2019 07:27 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎10-28-2019 07:27 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator


my Fitbit shows it starts to sink, then it stops and then it keeps re-trying it is not syncing, anyone have any suggestions I’ve turned my phone on and off and I am going to be reading through whatever I can find regarding my Fitbit Charge 2

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6 REPLIES 6

‎10-28-2019 08:32

‎10-28-2019 08:32

Try a Restart and do it several times if necessary.

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‎10-28-2019 09:26

In response to SunsetRunner

‎10-28-2019 09:26

A restart is just pressing the side button it goes dark but it’s still on, I’ve tried all these things before even turned off my phone turn off the Wi-Fi started it again, but I’ll keep trying thank you

Sent from my iPhone
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‎10-28-2019 09:57

In response to FitNitSync

‎10-28-2019 09:57

Try a Factory Reset by swiping left to Settings, then About, and then Factory Reset.

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‎10-29-2019 01:10

‎10-29-2019 01:10

What phone di you have?

There are real issues syncing with Samsung A40 as it is currently not supported.

Madness and frustrating!

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‎10-29-2019 08:08

In response to Jmtaylor140457

‎10-29-2019 08:08

I have a iphone 10xri tried to  do a "cold start" .. it doesnt even seem like that happens... it wont even sync up to the blue tooth now   
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‎10-29-2019 08:10

In response to FitNitSync

‎10-29-2019 08:10

Contact Customer Support.

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