Synching issue and not tracking steps/distance properly

[Busymom34]

When I am synching my charge 2 Instead of the usual progress bar along the top I am getting a red line that says not able to synch. It does seem to be synching just unsure why I am getting red status line. My steps are not calculating properly and the distance is off or not tracking when I am running at all. Charge 2 stopped providing notifications 8 months ago was unable to fix that no matter what I did now it had stoped displaying caller ID.  I havent done any updates to my phone or the fitbit. Not sure how to fix this.

[AlvaroFitbit]

@Busymom34 Welcome! It's great to see you around! 

Let me help you with your syncing, notifications and distance on your Charge 2. Which phone are you using? Is it compatible? For syncing and notifications you can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

For step detection and distance, your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may be still but you could be moving or walking. This may happen when you are pushing a cart or holding bars while walking or doing treadmill. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps. 

Let me know how it goes.