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Synching problem.

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‎10-08-2019 12:00 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-08-2019 12:00 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

Charge 2 hasn't synced up with my phone since the end of august. I've tried everything to try to get it to do it but it just wont. It needs an update but it wont do that either. Any tips?

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7 REPLIES 7

‎10-08-2019 14:12

‎10-08-2019 14:12

That is when mine went down, my partner managed to reset the device but I think we had to uninstall and reinstall the app and lost loads of data

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‎10-08-2019 14:59

‎10-08-2019 14:59

I have the same issue.  Can't install update steps and sleep not recording.  My phone can't pair with my fit bit.  Would hate to have to delete app and start all over again.

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‎10-08-2019 17:08

In response to BeachPI

‎10-08-2019 17:08

So mine initially stopped syncing on 28th August, I hadn't updated at that point and thought that was the issue but my phone/ the app was not picking up the Fitbit. After my partner got it back up and running last week it stopped syncing again today. I uninstalled then reinstalled the app on my phone (Nokia 5) then restarted my phone. It then synced when prompted on the notifications on my phone so all synced now but no idea why it had stopped again. Looking at previous posts on here it looks like it's a general problem though and that these are built to become obsolete in a few years, unsurprisingly in our throwaway culture. It's a shame because this has been a useful tool but I've had it less than 2 years, I would have expected better longevity, not everyone wants the newest model of everything as soon as it's released...

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‎10-09-2019 03:42

‎10-09-2019 03:42

I've got the same problem with my charge hr. I've done all the steps they said to fix it but nothing seems to help 😞

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‎10-09-2019 03:43

In response to Dilodee

‎10-09-2019 03:43

Other than losing all your data, does it work now? 

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‎10-09-2019 04:18

‎10-09-2019 04:18

I've tried all of the above! It synced up last night but it's not syncing again today, I dont fancy going out to buy a new one just yet as I've only had it little over a year! 

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‎10-09-2019 10:53

In response to RuthViolet

‎10-09-2019 10:53

Mine stopped logging on 24th August, I just checked then it started syncing again on 27th September so I lost a month essentially but otherwise, it's been ok up until the 7th, counts steps, logs activity and sleep. I don't use mine for text or phone call notifications so can't comment on that , as it seems to be another thing failing for others, am just hoping I'm not going to have to keep going through uninstalling/ reinstalling the app etc. on a regular basis

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