Synchronisation

[MartenLaHaye]

Since a couple of days my Fitbit doesn't connect to my iPhone. Bluetooth doesn't recognise my Charge 2, it says "no connection". When I synchronize the fitbit with my macbook everything works normal. 

I have done all the recomendations: bluetooth on and off, remove the app and reinstall it, switch my iPhone off and restart, restart of my fitbit, but nothing helps.

Does anyone have a solution?

[Postmanpat]

Didn’t work for me😢

[jhpowers]

Sorry, Postmanpat, it was instantaneous. I hope it lasts

Sent from my iPad

[MARB2]

Mine is working now also.

Sent from my iPad

[PR19]

Sadly, it didn’t work for me. I had a Fitbit App update last night as well so my hopes were really high but that hasn’t fixed it either. Still no reply from the Support Team!!!

[Cja14]

I tried again today to synchronize my Charge 2 FItbit. I followed someone’s earlier suggestion about changing my password, but that didn’t help.

I disconnected the devise, and tried to reconnect it. The message gets as far as “We found your tracker” and at the bottom of the page it stalls on the message “Connecting to tracker”.

Very frustrating!

Carolyn

Sent from my I-Pad - please forgive misspellings and auto-corrects

[MissMoneypenny3]

I checked Fitbit website this morning, they are advising you uninstall the app then re-install.  I tried that did not totally work, it downloaded sleep and exercise data, but there is still a discrepancy in my steps.  Not filled with confidence that this is now sorted.  Also tried again 5 mins later and it says no device found!!!!!

[Postmanpat]

Have tried this on my iPad and iPhone several times. No joy.

[Cja14 · Accepted solution]

I received this message from Fitbit Support - and it did help, but all the issues are not resolved.  I will keep you posted. 

Hello, Carolyn. We're here to help with your Charge 2's sync difficulty. We appreciate all the steps you've done beforehand. Were you able to perform all setup troubleshoots here: https://help.fitbit.com/articles/en_US/Help_article/1872? Also, please do the following: 1. Go to your iOS Bluetooth menu > tap on the icon next to Charge 2 > and press Forget this device. 2. Re-open the Fitbit app and try to setup again. 3. Re-bond using the All-Day Sync toggle. If the issue persists, please provide us your Fitbit account's email address so we can further check. Keep us posted.

[Cja14]

My reply to Fitbit Support

"Thank you. I was successful pairing with my I-Pad, but am having trouble with my I-phone. I’m trying to pair my iPhone I get the message that it’s taking too long. Do you have any ideas about that?"

I will keep you posted.

Thank you. I was successful pairing with my I-Pad, but am having trouble with my I-phone. I’m trying to pair my iPhone I get the message that it’s taking too long. Do you have any ideas about that?

Thank you. I was successful pairing with my I-Pad, but am having trouble with my I-phone. I’m trying to pair my iPhone I get the message that it’s taking too long. Do you have any ideas about that?

[Postmanpat]

Hoorah iPhone back up and running. Haven’t tried iPad yet. Thanks all for your help. So happy all the info is there .

[MartenLaHaye]

Thanks, this works! Iphone is synchronising again!

[PR19]

It hasn’t worked for me on my IPad. Infact, it doesn’t even show my Fitbit as a Bluetooth device now. At least before it was there but not connected. It still works on my IPhone but I haven’t updated that to IOS 13.4 yet.  I’ll have to contact the support team again.

[Cja14]

they have their work cut out for them this weekend. 

[Cja14]

If this doesn’t work, contact FItbit support directly.  

Here is the link https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

i used the a Twitter feature @Fitbitsupport

it took a couple of hours, but I did get very specific help. 

[Cja14]

And... nothing is working now.  They must be trying to reset the whole system. 

[MARB2]

It is working now.

Sent from my iPad

[Howlrm]

Wow, they answered you. At least that's something.

[Howlrm]

Actually, mine is finally syncing to iPad and iPhone. I'm guessing that they actually did a fix in the most recent update! Tho I still wound up reinstalling the app and rebooting on both devices.

[Cja14]

Well, the strange message on my Charger 2 was just an invitation to go through the set-up procedure again, which I did.  My I-Pad is now syncing.  They are still working on my I-Phone issue.

[MissMoneypenny3]

I tried unpairing then repairing it seems to have worked today, let's hope it is still working tomorrow.