Syncing

[Muskratb28]

When trying to sync I get the message, no device found, 

[SunsetRunner]

I am also having major syncing issues with a new phone. Android

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

@SunsetRunner do you still have your old phone? If so, make sure it doesn't still have a connection to the fitbit in its bluetooth settings as this could be blocking connection to your new phone

[PaulineF27]

Have had the same problem, having switched to the Samsung A20e.  Turns out that it's one of the newer phones that's not compatible with Fitbit - "yet"...:(  

[SunsetRunner]

Thank you for your help. I am looking into those and other links in the
help section. It is all a bit too hard. But a work in progress for now. If
I cannot resolve it myself, I will get in touch with support as you
suggested. Thanks again 🙂

[SunsetRunner]

Ahhh, I just got the Samsung A20, so it may be the same...Oh, no. Do we
have a timeframe for updates?

[PaulineF27]

No, no idea of timeframe 😞