Text Notifications

[Alex1711]

I have just purchased a Charge 2 and finally got setup but cannot get my text notifications to come up. I am getting call notifications but not text notifications. Have tried troubleshooting a few processes but still no luck.

[SunsetRunner]

Hi

If not already done, feel free to check out the fitbit article:

http://help.fitbit.com/articles/en_US/Help_article/1610

Hope it helps

[Alex1711]

Thanks for the advise, but I have tried these 2 fixes and still I only get my Tracker to notify me when a call comes through but not a text.

[SunsetRunner]

It's possible to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.

[Alex1711]

I am from Australia, so are these call centres free calls as I dont feel comfortable sitting on hold for 10-20 minutes while I wait. Or is there a local Australian centre I could call

[MikeF]

You're probably best using email or online chat in that case.

[Alex1711]

Thanks for the advise. Is there even an online talk section? Just sent an email and it tells me there is a 2 day wait for a response. Why is there no call centre somewhere outside of USA, London and India. If they want to sell around the world then either make the products fit for purpose or have better customer service. I have now wasted 2 days online trying to find a solution and am no closer to a resolution.

May just go purchase a Garmin:((

[Rich_Laue]

Which phone do you hVe @Alex1711, we might be able to with specific things to check

[DerrickS]

@Alex1711 I can definitely help!

Out of curiosity, do you manage multiple Bluetooth devices on your iPhone? For instance: a car multimedia system, Bluetooth speaker, Bluetooth headphones, etc.

Also, do you occasionally receive text notifications or are you not receiving them at all?

Lastly, do you use iOS's native SMS App or a different messaging app?

Please keep me posted.

[Kmransom123]

@Alex1711  Also, be sure that on your phones settings, you have "Show in Notification Center" on as well for your messages.  Sometimes that gets overlooked.  

[bbarrera]

@Alex1711 also make sure that "Show in notifications center" is set for each of the following apps:

Settings > Notifications > Calendar

Settings > Notifications > Messages

Settings > Notifications > Phone

(not sure why that isn't in Fitbit help)

[Alex1711]

I'm using a iPhone 6.

Alex Oliviero

Moderator Edit: Removed Personal Information

[emili]

I am not familiar with iphones, I have a droid. But I wasn't getting texts either until I figured out why. If you click on the text notification, a second window will open. There you have to choose which text app you use and restart your phone. Magic. It defaulted to message, but I use message+. I wouldn't get a text notification because a text message will never come through message. There is also skype, whatsapp and others to choose from. My only sad moment came when I realized you can only choose one. I actually get messages from the other apps too, but oh well. Try and let me know if it fixes you.

[emili]

Ugh celebrated too soon. Back to the drawing board.

[Madmaggie]

Enabling "show in Notification Center" worked for me. It doesn't make much sense since my phone settings do not include this but I get those notifications. That said, I went through every step in the help article, spent an hour waiting for a chat which was not helpful and ended up spending another 45 minutes on the phone. The rep was helpful but only went through the same items in the help article. Ultimately, they wanted me to send my tracker back and THEN they would send me a replacement. I declined as I think it's ridiculous that they would not send the replacement first and then give x amount of days to return it (like a phone return).

[MarreFitbit]

Hey my friends @emili @Madmaggie! I'm very sorry to hear about the inconveniences you've been having with your notifications. I was wondering, is the issue persisting? 

One thing that worked for me was removing my device from my Fitbit App and my Bluetooth settings and set up the notifications again. See the troubleshooting steps here:

For Android users

For iOS users

Hope that helps!

[emili]

I'm good!! I realized notifications don't go through if the phone is on silent mode. Works brilliantly now

[MarreFitbit]

I'm glad to hear you're back @emili!  However, I'm curious since my phone is always on silent mode and my notifications are going through. I'm a confused, would you mind to clarify this for me?

[emili]

I think it depends on how your silent is set up. Mine is do not disturb. So it doesn't. If it's on vibrate, I get notified.

[MarreFitbit]

Gotcha @emili! Sometimes I do the same with my phone and I just see my notifications when I decide to use it, so it makes sense. 

Thanks for clearing things up!