Texts keeps scrolling in the fitbit screen

[RishiGhosh]

In my fitbit screen, various texts keep scrolling one by one. To see the time / steps I have to press the button at least 8-9 times every time.

Any idea how to get rid of these texts so that I can see the time / steps directly when i see my wrist. It used to work perfectly fine - but lately (last 2-3 months), I am getting this issue.

Some of these texts are: "Today is the day", "Looking good", "Left Foot Right Foot".

[AlvaroFitbit]

@RishiGhosh, it's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 showing texts. These are greetings which are encouraging messages that show on your device after a period of inactivity. I usually see them after I left my tracker when showering in the morning. The feature is called chatter and you can see them on your tracker's settings. Still if you feel this isn't normal then you can disable it and restart your device.

Let me know how it goes.

[RishiGhosh]

Thank you for your reply.

I know about chatter - it generally appears when the fitbit is not in use (for example when someone is taking shower - as you mentioned).

However, in my case - the chatter texts keeps appearing always on the screen (the screen never goes blank, even when I am wearing it) - also the chatter texts keeps appearing one by one. When I press the button on the left, the next chatter text appears. If I need to see the time I have to keep pressing the button at least 8-9 times.

[AlvaroFitbit]

@RishiGhosh thank you for the update and sorry for the delay in my reply.

Since this isn't the expected behavior the best thing to do is letting our Support team know about it. I noticed that you already have a ticket with them so please keep working with the team to find a solution.

Let me know how it goes.