Timezone Issue

[tauntonj]

Hi all,

I recently went abroad and since coming back my Charge 4 is stuck in the wrong timezone! It's still showing the time from where I returned from.

I have done online research into this and tried the following:

- Set time on phone to a different value, then synced, then set back to correct time and synced again.

- Set Fitbit to not automatically follow timezone and manually set a couple of different timezones - synced.

- I've restarted the device.

Any other ideas on how to fix this please? 😞

Cheers

[JuanFitbit · Accepted solution]

@tauntonj , Nice to see you around. Thank you for describing what you already tried to solve this. 

To set the time correctly again, please do the following:
On your cell phone:

• Please go to Settings > Date and time. (may be different, depending on the operating system of the mobile phone)
• Switch Automatic Time to Manual.
• Turn your phone off and on again.
• Try to sync your watch again.
• If the time is set correctly again, you can reset your mobile phone to any setting you like.
• If the time is still displayed incorrectly after synchronization, please do the following:
  
  On your PC:
• Please open Chrome or any internet browser (internet explorer, Firefox, etc)
• Go to fitbit.com and sign in with your password and email address.
• Tap Settings (gear top right)
• Under Personal Settings>Time Zone, select any time zone.
• Save the changes. (press submit)
• Then please go to the Fitbit app on your phone.
• Click on "Your profile picture>Advanced settings"
• Turn off the "Automatic time zone" and "Automatic location" options. You should see the selected time zone. Then select Berlin and your location again.
• Turn your phone off and on again.
• Try to sync your Versa again.
• The time should be displayed correctly on the clock again.

Hope this helps

[tauntonj]

Thank you so much! Much appreciated - the below fixed the problem straight away. Very helpful - thanks again 🙂

“Please go to Settings > Date and time. (may be different, depending on the operating system of the mobile phone) Switch Automatic Time to Manual. Turn your phone off and on again. Try to sync your watch again. If the time is set correctly again, you can reset your mobile phone to any setting you like”

[JuanFitbit]

@tauntonj , Nice to see you back . I'm glad that the information was helpful .

Please visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and share lots of tips. They will be happy to meet you there.

See you around