Tracker won't sync after update

[WilliamD7]

So after the update on the 7th, my device wouldn't sync. I restarted the Fitbit and it worked. Last night it stopped being synced again. So far I've done the following:

- restarted the Charge2 at least 8 times

- restarted my phone several times

- uninstalled the Fitbit app and reinstalled 

- removed device from Bluetooth 

- reset my phone settings

I tested to see if my phone would pick up another Bluetooth device in the house and it did. I didn't connect the device. So it has to be a Fitbit malfunction in my mind. My Charge2 was on the charger when doing the actions above. The Charge2 just isn't on my phone's radar. 

Moderator edit: updated subject for clarity

[Mindypeterson]

I literally have the exact same problem. I spent an hour on chat with fitbit support today, we went through every one of their troubleshooting steps to no avail. I've been told I will be contacted by their warranty team. I'm seeing a lot of these syncing problems on the reviews page on fitbit's Google apps page. I wonder if the latest update messed something up (my phone was working perfectly until I updated it).

[Fenom]

I did the same today to no avail 🙁

I hope a fix comes soon

[Roger41]

try turning off your wireless on your fitbit ie forget wireless network in settings

It seemed to work for me