Tracking Distance, Time, and Mile Pace on Charge 2

[AndySchober]

I went out for a run on Sunday. My charge 2 used to have an icon were I could start the time and distance of my run.  I don't see that feature anymore.  How do I get it back?

Many thanks!

[AlvaroFitbit]

@AndySchober Welcome to the Community. Sorry for the delay in my reply.

Let me help you with recording your time and distance with your Charge 2. You can use the walk or run option to record this data on your account. You can follow these instructions to record your activities. Remember to sync your device after the activity to see the data.

Let me know how it goes.

[AndySchober]

Alvarro,

Thank you, but I no longer see the run icon on y watch.  It used to be there but is gone now. How to I get it back?

V/R

Andy

[AndySchober]

Alvaro,

Thank you for  your help.  It took me a while to figure it out using the instructions but the running icon is now back on my Fitbit.  I remember when I first got my Fitbit it used to show the route on my phone app. It no longer does that. How do I get that feature back?

Andy

[AlvaroFitbit]

@AndySchober thank you for the update and sorry for the delay in mine.

Happy to hear that your activity is now showing on your Charge 2. If you wish to see the map then you will need to use your tracker with your phone as it uses your phone's GPS chip to get the map data. This feature is called Connected GPS and you can find instructions on how it works here.

Keep me posted.

[AndySchober]

Thank you Alvaro,

I will check it out.

V/R

Andt

[AndySchober]

Alvaro,

I see that this talks about Iphones. Does it also apply to Android

[AlvaroFitbit]

@AndySchober thank you for the update. 

The help article should have instructions for both Android and iOS devices so please check it out.

Keep me posted.

[AndySchober]

not seeing the instructions on how to restart my charge 2.

[AndySchober]

Thank you Alvaro,

My Charge 2 is tracking my runs again

Andy