Tracking arm movements, not steps

[SunsetRunner]

My Charge 2 seems to be tracking arm/hand movements along with actual walking... for example, if I'm doing dishes, petting my cat, etc., it is calculating "steps"... this morning, I have been up for maybe an hour and already have 1,300 steps... is there a way that I can adjust this?

Thanks!

[GoGoGirlGo46]

I am having the same frustrating issue! Just started up my Fitbit and wearing first time today. I'm sitting at my desk flipping through a bunch of paperwork, and this thing is counting my arm/hand movement as steps!! Why? My coworker said something is wrong with it! I hope not! Not happy... need this to count my steps not arm movements when I'm not moving!

[JohnnyRow]

Why do I get extra steps sometimes?

How does my device count steps?

[SunsetRunner]

Thanks for the links (and following rabbit trails...) so... in essence, my "steps" are an average, and I either have to take off the Charge before petting with my cat, or deal with the average, right?

[GranmaD]

I'm having the same problem with my Charge 2...not counting steps accurately.  I just got this fitbit charge 2 for Christmas. Worked fine first couple of days, then I noticed it wasn't accurate.  

I've maybe walked 300 steps this morning, but my fitbit says I've walked 1,025 steps!  It counts any movement- loading my dishwasher, sitting in a chair opening mail...any kind of movement with my arms.  I've reset it.  I even changed from dominate hand to non- dominate.....nothing works!  I'm very disappointed with this.

[Mukluk4]

Your Charge2 calculates caloric burn by your heart rate, so steps are an extraneous number that doesn't amount to a hill of beans.

[JohnnyRow]

Or try putting on other hand if one-handed activity, or take off wrist and keep in pocket or pinned to clothing to get more accurate step count but give up heart rate tracking.

Or use cat-petting time to charge tracker.

[SunsetRunner]

🙂

Thanks!

[Raffles]

I'm having the same problem. Have posted but have had no replies. 

I have also used 10 steps typing. If I take it off this caught solve that. but a typing movement os not the same as an arm swing whilst walking.

I have taken 107 steps by walking across a landing and up one  flight of stairs. This can't be solved by taking it off!

I'm at a loss. As I only bought today unless something can be sorted it will be returned tomorrow as faulty for a refund.

I have used 1000 calories

[Tiara360]

How do I get Fitbit flex2 to measure steps on treadmill?

[JohnnyRow]

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@Tiara360 wrote:

How do I get Fitbit flex2 to measure steps on treadmill?

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Either don't hold hand rail with fitbit wrist,

or put tracker in pocket or pinned to clothing, losing heart rate data.