Unable to setup Charge 2

[PeterAD]

My Fitbit app repeatedly fails to connect with the Charge 2, and thus can't update.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @PeterAD, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[PeterAD]

I have managed to fix the issue thank you. I uninstalled the app on my
smartphone, restarted the wrist device and then told my Bluetooth to forget
the Charge 2 connection. After re-installing the app, all seems to be
running correctly. 🤞. Thanks for your response though, it is nice to know
that I there are people out there.

[PeterAD · Accepted solution]

I have managed to fix the problem thank you.  I uninstalled the app from my smartphone, restarted the wrist device and then told the Bluetooth to forget the Charge 2 device. Installing the app and going through the setup process seems to have had the desired effect.  Thanks for your response though, it is nice to know that there are people out there.

[RicardoFitbit]

Your update is appreciated @PeterAD.

I'm really happy to know that your issue was sorted, thanks for taking the time to share the steps you took to resolve it. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.