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Unable to sync Charge 2 after app update

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‎04-08-2020 21:31 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-08-2020 21:31 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

My charge 2 was syncing fine after the last update until around 5:30 this evening. I get a credit from my health insurance if I meet their exercise requirement each month so this better get fixed quick!   

 

Moderator edit: Subject for clarity 

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‎04-17-2020 17:39 - last edited on ‎08-08-2025 07:12 by Fitbit Moderator

‎04-17-2020 17:39 - last edited on ‎08-08-2025 07:12 by Fitbit Moderator

Hello @JoanneMF, welcome to the Community Forums! Sorry for the delay in responding.

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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