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Unable to sync

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‎05-07-2019 13:57 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-07-2019 13:57 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

I have not used my charge 2 since last August due to injury. I just charged it today and logged into my dashboard but it will not sync. Last sync date, August 2018. I have tried repairing my device but no luck. Any suggestions?

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‎05-07-2019 17:54

‎05-07-2019 17:54

Try deleting the app

make sure you have your login email and fitbit account password handy

(hold icon until it wiggles, then delete)

reinstall from app store.

login

touch the index card in the top right

add your Charge 2

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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