Vertical lines on charge 3 screen

[Fin75]

Hi, my fitbit is approx 18 months old. Today the screen has vertical lines on it. I have tried to restart and reboot and it hasn’t corrected. Was anyone able to get theirs fixed? I have checked similar threads but no joy. 

[Nicki89]

Yes ring them and explain and they send you out a new screen no problems and very few questions asked 

[Fin75]

Ok thank you, I will get in touch with them 👍

[Deborahlou85]

Mine is doing the same and is only 11 months old. 

[Helencunny]

I had the same after a few months, they sent out a new one

[Gizmouse26]

Mine is 11 months old to and it started with a few white vertical lines, now seems to be a faded white box with the edges of the screen visible. 

[Fin75]

I got in touch by phone with Fitbit. So helpful. My fitbit is in warranty and they are sending a replacement. Delighted 😀 

[Deborahlou85]

Me too, called them earlier and its getting replaced, made up 😊

[Gizmouse26]

Which phone number do I ring?

[Deborahlou85]

O800 069 8505

[Gizmouse26]

Thanks, replacement on it's way.