Wake screen

[Fogg14]

Hi, 

I’m new to Fitbit & I’ve tried to search what I’m having trouble with but I’ve had no luck. 

I have a charge 3 but every time I move my wrist to see the time or check my steps the screen doesn’t show/light up, The only way to see this I have to double tap the screen. 

I’ve checked the settings and the wake screen is on which I believe should work when this setting is on. 

I wear my Fitbit on my right wrist which is also classed as my dominant hand.

Thanks 

[Tony.r · Accepted solution]

@Fogg14 give the left button of your Charge 3 a long press and make sure screen wake light bulb icon is set to on and not ghosted out with a line through it. 

[Fogg14]

@Tony.r thank you. 

[N8teGee]

Did this solve your issue @Fogg14? You may wish to accept it as the accepted solution if it did, that way other forum users can benefit from the answer. 

[lelkes]

Thanks for your solution 🙂
I had the same problem. Do you know why does it suddenly change?

Regards

Peter